Pacesetter Homes Customer Service (warranty information)
In order to ensure your continued satisfaction with your new home, we have contracted with the largest and most successful customer service company in America. ProHome Warranty Management Services delivers customer service to thousands of homeowners in over 115 markets across the country. ProHome has been providing state of the art services to new home owners for over 30 years and continues to be the leader in innovating service policies that make your home buying experience as satisfying as possible. Our goal is to respond to your needs as efficiently and effectively as possible and to ensure complete customer satisfaction. We are confident that ProHome can assist us in doing just that.
ProHome will manage and serve as your Warranty Management resource during the first two-years of occupancy and will be available to assist with matters relating to the warranty and the construction of your new home. For any future warranty claims, service requests or questions regarding the operation of your home, please review your Warranty and then call ProHome as outlined in the Warranty Builder’s Service Guide. Please find the office and after hours phone numbers on the front cover of the Service Guide. ProHome will provide you a step by step process to assure all of your concerns are addressed.
If you have any questions, feel free to contact us anytime.
Austin Contact Numbers:
ProHome – 886-977-6466
Dallas Contact Numbers:
ProHome – 800-899-2451